Terms of Service
By placing an order with Amalka Flora Online Shop, you are agreeing to the following terms and conditions:
- Payments via credit cards: Visa, Mastercard and Amex.
- Payments via Paypal Account: Please make payment using above-mentioned credit cards if Paypal account payment is not successful.
- We reserve the right to replace any items with another of equivalent or higher value depending on availability in the event that the selected flowers are not available/in season or the materials are out of stock.
- We provide local delivery islandwide for a reasonable cost. The cost will depend on the distance between our branch and your destination address. If you prefer to use Home Delivery method, you have to pay the product and delivery charges to the delivery person. If you prefer to use Local Pickup method, you’ll be able to pick your product from the branch you selected without any additional charges.
- If you want to cancel or modify any order please call us immediately before it’s too late.
- To provide full and correct address of recipient as well as contactable phone number or mobile number for each order.
- At least 24 hours are required for processing an order. For same day deliveries, please contact us.
- Deliveries to hotels, hospitals, funeral parlours etc; are at the risk of the sender. For delivery to hospitals, the patient’s Room No.or his/her full name according to his/her NIC must be provided.
- If a redelivery is required due to incorrect address given or that no one is around to receive the flowers, a redelivery charge of Rs. 1000/= will apply.
- Any cancellation must be made at least 24 hours in advance, otherwise a 50% cancellation fee is applicable. For order where delivery has been attempted, the full price will apply.
- Any complaints must be made immediately or within 2 days from date of delivery and images of damaged flowers must be emailed to us in its original packing for us to investigate the matter.
- All images on the website are for preview purposes only. The actual product will differ from the preview image.