Privacy Policy
Last Updated: 18 Sep 2024
Amalka Flora (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you visit our website or place an order:
- Personal Information: This may include your name, email address, billing address, shipping address, phone number, and order history. We collect this information when you create an account, place an order, or contact customer support.
- Non-Personal Information: This includes data that does not directly identify you, such as your browser type, device information, IP address, and website usage data. We may collect this information using cookies and similar technologies.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To process and fulfill your orders.
- To communicate with you about your orders, account, and promotional offers.
- To improve our website and services.
- To prevent fraudulent activity and protect our rights.
- To comply with legal obligations.
3. Payment Information
We use third-party payment processors, PayHere and OnePay, to handle all credit/debit card transactions. We do not store your credit card information on our servers. All payment information is processed securely through the respective payment gateways of these providers.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing orders, or providing customer support. These service providers are obligated to protect your information and only use it on our behalf.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.
6. Your Choices
You can opt out of receiving promotional emails from us by following the unsubscribe instructions in any email you receive. You may also contact us to update your communication preferences.
You have the right to request access to, correction of, or deletion of your personal information held by us. To exercise these rights, please contact us using the details provided below.
7. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our website after the posting of changes constitutes your acceptance of the revised Privacy Policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Amalka Flora – Main Branch
104/C, Colombo – Kandy Road, Kelaniya.
Phone: 011-4928356, 011-4964506, 077-3405026, 071-2282337
Or
Email: [email protected]
Website: http://www.amalkaflora.lk
Customer Support: 011 492 83 56